Delivery & Returns
Standard Delivery (Details on product page, delivered between 8am-6pm)
Next Working Day (delivered between 8am-6pm)
For Next Day before 930, or Noon, Saturday Delivery and Same Day Delivery, please contact us for a quote.
All delivery times are subject to stock availability and order being placed before 12 noon, Monday to Friday.
Where Do You Deliver To?
We deliver to all postal areas in the UK, including England, Wales, Scotland, Northern Ireland and the Channel Islands.
International delivery is available, but will be quoted on a per order basis.
Please note, an extra delivery charge will be applicable for deliveries to the Isle of Man, Northern Ireland, Scottish Highlands & Islands, Isle of Wight & Channel Islands. One of our Sales Team will be happy to provide you with the details.
How Much Does it Cost?
Delivery cost depends on the size and weight of the item that you are buying. Most have free Standard Delivery. The exact cost for each item is shown on the product page or in the shopping basket. Next Working Day delivery can be calculated in the shopping basket.
What if I'm not in when you deliver?
Deliveries are made Monday to Friday (unless otherwise stated) between 8am and 6pm. We realise that from time to time our courier may try to deliver an order and you (or the intended recipient) may not be available. Each time an attempt is made, our courier will leave a card at the delivery address confirming that they have attempted delivery. This card contains a contact number so you can speak directly to the couriers and agree a mutually convenient delivery time or alternatively, to arrange for you to collect the order directly from their depot.
Can I send things to more than one address?
We are happy to deliver all or part of your order to addresses other than your own. You'll have the option to tell us where you want to send the items in your basket during the checkout process.
What do I do if there is a problem?
First of all, and we cannot emphasise this enough, our couriers operate right up until 6pm every day. In the event that there is a problem the best course of action is to contact us.
What if the delivery looks damaged?
We need to know as quickly as possible if there is a problem with your delivery. If the delivery looks obviously damaged please refuse the delivery. If it has been left, or posted, then please retain all the delivery packaging and contact us. Before returning anything to us you need to contact us and get a Returns Number. See the section covering Returns for full details.
1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.
2. Free delivery
2.1 We offer free standard delivery to all mainland UK addresses excluding the Channel Islands, The Isle Of Man, the Western Isles, Northern Ireland and Eire. On all new products over GBP 50 (including VAT).
2.2 All other orders will be subject to delivery charges as detailed in Section 5.
3. Geographical limitations
3.1 We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.
3.2 We may from time to time agree to delivery products to other countries and territories.
4. Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) If your delivery address is on the United Kingdom mainland, you will be able to select standard delivery and the typical period for delivery of products by this method is 3-4 working days; and
(b) If your delivery address is on the United Kingdom mainland, you will be able to select Next Working Day Delivery and the typical period for delivery of products by this method is 1 working day.
4.2 If you place your order before 12 noon on a working day, these time periods run from the close of business on that day; if you place your order after 12 noon on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
4.4 We or our payment processor may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
5. Delivery charges
5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
6. Delivery tracking
6.1 Delivery tracking is available in respect of certain orders placed through our website. Details will be emailed to you if this is the case.
6.2 To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider's website here.
7. Receipt and signature
7.1 Most deliveries must be received in person at the delivery address, and a signature must be provided.
7.2 Our delivery service provider will leave a card notifying you if they are unable to make a delivery as a signature is required.
8. Additional deliveries
8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.
9.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
10. Delivery problems
10.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) You provided the wrong address for delivery;
(b) There is a mistake in the address for delivery that was provided;
(c) The address for delivery is not reasonably accessible;
(d) The address for delivery cannot safely be accessed;
(e) If in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) If in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to consumers within the European Union. For businesses all returns are discretionary and may be subject to a re-stocking fee of up to 30%.
1.4 This policy shall apply to all orders submitted through our website.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) You inform us within 14 days of your receipt of the goods and we receive the returned product within 30 days following this;
(b) The returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) You comply with the procedure set out in this policy in relation to the return of the product; and
(d) None of the exclusions set out in this policy apply.
3. Returns procedure
3.1 In order to take advantage of your rights under this policy, you must contact us to inform us about your return, and then send the product to us with a covering note quoting a returns number that we may give you.
3.2 Products returned under this policy must be sent by a Signed For delivery service.
3.3 You will be responsible for paying postage costs associated with returns under this policy.
4.1 The following kinds of products may not be returned under this policy:
(a) Any product made to your specification;
(b) Any product made or repaired to order;
(c) Any product personalised or adapted for you;
5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
5.2 We will refund to you the original delivery charges relating to the returned product.
5.3 We will not refund to you any costs you incur in returning the product to us.
5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
5.5 We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we receive your returned product.
6. Improper returns
6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) We will not refund the purchase price or exchange the product;
(b) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
7. Our details
7.1 This website is owned and operated by Precipitous Ltd.
7.2 Our principal place of business is at 120 Beddington Lane, Croydon, Surrey, CR0 4TD.
7.3 You can contact us by writing to the business address given above, by using our website contact form, by email to email@example.com or by telephone on 020 8684 6999.